Shipping Policy

Last updated: May 24, 2026

Thank you for shopping with EAT24 Shopping. This Shipping Policy explains how orders,
delivery, shipping fees, and shipment responsibilities are handled through our online shopping platform.

1. Shipping Responsibility

Each product owner, seller, supplier, or vendor is responsible for preparing, packing, and shipping
the products directly to the customer. The seller is responsible for ensuring that the product is shipped
to the correct address provided by the customer during checkout.

2. Shipping Fees

Shipping fees are charged according to the shipping rate specified for each product, seller, order,
delivery location, or shipping method. The applicable shipping fee will be displayed or calculated
according to the conditions set on the website or by the product owner.

3. Delivery Time

Delivery time may vary depending on the product owner, seller location, customer location, courier service,
product availability, public holidays, weather conditions, and other external factors beyond our control.
Estimated delivery times are provided for convenience only and are not guaranteed.

4. Order Processing

After payment confirmation, the order details will be sent to the relevant seller or product owner for
processing. The seller will prepare the product and arrange shipment according to their normal processing
and delivery procedures.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping information, including name,
phone number, address, district, province, postal code, and any other details required for delivery.
EAT24 Shopping and the seller are not responsible for delays or failed deliveries caused by incorrect
or incomplete shipping information provided by the customer.

6. Tracking Information

Where available, tracking information may be provided by the seller, product owner, or courier service.
Customers may use the tracking number to check the delivery status directly with the courier company.

7. Multiple Sellers or Multiple Shipments

If an order contains products from different sellers or product owners, the items may be shipped separately.
Customers may receive multiple parcels, tracking numbers, or delivery dates for one order.

8. Delivery Delays

Delivery delays may occur due to courier issues, seller processing time, high order volume, weather,
public holidays, natural disasters, remote delivery areas, or other circumstances beyond our control.
We will make reasonable efforts to assist customers in coordinating with the relevant seller or courier.

9. Damaged or Lost Shipments

If a package is damaged, lost, incomplete, or shows signs of tampering during delivery, customers should
contact us as soon as possible with order details, photos, videos, and any evidence from the courier.
The claim will be reviewed together with the seller, product owner, or delivery service provider.

10. Failed Delivery

If delivery fails because the customer is unavailable, refuses the package, provides an incorrect address,
or cannot be contacted by the courier, additional shipping fees may apply for redelivery or return shipment.

11. International Shipping

International shipping, if available, depends on the seller, product type, destination country, customs rules,
import duties, taxes, and courier availability. Customers may be responsible for customs fees, import taxes,
or other charges required by the destination country.

12. Changes to This Policy

EAT24 Shopping may update this Shipping Policy from time to time. Any changes will be posted on this page
with the updated date. Continued use of our website means you accept the latest version of this policy.

13. Contact Us

If you have questions about shipping, delivery, tracking, or shipment issues, please contact us: