Refund Policy

Last updated: May 24, 2026

Thank you for shopping with EAT24 Shopping. We want our customers to have a safe,
clear, and reliable shopping experience. This Refund Policy explains the conditions for returns,
refunds, exchanges, and order cancellations on our website.

1. General Refund Policy

Customers may request a return, refund, or exchange if the product received is damaged, defective,
incorrect, incomplete, or significantly different from the product description shown on our website.
All refund requests are subject to review and approval by EAT24 Shopping.

2. Return Request Period

Customers should submit a return or refund request within 7 days after receiving the product.
Requests submitted after this period may not be eligible for refund or exchange, except where required by law
or approved by our customer support team.

3. Eligible Items for Return

To be eligible for return, the product must meet the following conditions:

  • The product is unused, undamaged, and in its original condition.
  • The product is returned with original packaging, labels, accessories, manuals, and gifts if applicable.
  • The customer provides proof of purchase, order number, receipt, or payment confirmation.
  • The return request is made within the approved return period.

4. Non-Refundable Items

Certain products may not be eligible for return or refund, including but not limited to:

  • Used, damaged, altered, or incomplete products caused by customer handling.
  • Personal care, hygiene, health, or beauty products that have been opened or used.
  • Digital products, downloadable items, licenses, gift cards, or online service packages.
  • Clearance, promotion, final sale, or discounted items marked as non-refundable.
  • Products damaged due to misuse, accident, improper storage, or unauthorized repair.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.
Customers may be required to provide photos, videos, order details, and packaging evidence to help us verify
the issue and process the claim.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method or another approved method.
Refund processing times may vary depending on the payment provider, bank, or platform used for the transaction.

7. Exchange Policy

Customers may request an exchange if the product is defective, damaged, incorrect, or if a replacement is available.
Exchanges are subject to product stock and approval. If the same item is unavailable, we may offer an alternative
product, store credit, or refund where appropriate.

8. Order Cancellation

Customers may request order cancellation before the order has been shipped or processed. Once the order has been
shipped, cancellation may not be possible, and the order may need to follow the return process instead.

9. Shipping Costs for Returns

Return shipping costs may be the responsibility of the customer unless the return is caused by our mistake,
such as sending a wrong, damaged, defective, or incomplete product. Shipping fees may be non-refundable unless
otherwise approved by EAT24 Shopping.

10. Late or Missing Refunds

If you have not received your approved refund, please first check your bank account or payment provider.
Processing times can vary. If the refund is still missing after a reasonable period, please contact our support team
with your order number and payment details.

11. Fraud Prevention

EAT24 Shopping reserves the right to reject refund, return, or exchange requests if fraud, abuse, false claims,
repeated misuse, or violation of our policies is suspected.

12. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.
Continued use of our website and services means you accept the latest version of this policy.

13. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us: