Frequently Asked Questions

You can browse products on our website, add items to your cart, proceed to checkout, and complete your order with the available payment method.

Order cancellation may be requested before the product has been processed or shipped. Once shipped, the order may need to follow the return or refund process.

Products are shipped directly by the product owner, seller, supplier, or vendor to the customer according to the order details.

Shipping fees are charged according to the rate specified for each product, seller, delivery location, or shipping method.

Delivery time may vary depending on the seller, product availability, customer location, courier service, public holidays, and external conditions.

Tracking information may be provided by the seller or courier service where available.

Returns may be accepted if the product is damaged, defective, incorrect, incomplete, or significantly different from the product description.

Refund or return requests should normally be submitted within 7 days after receiving the product, subject to review and approval.

Some items may not be refundable, such as used items, opened hygiene products, digital products, gift cards, clearance items, or products marked as non-refundable.

You can submit your product and business information through the Vendor / Supplier Registration page. Our team will review your application.

Vendors and suppliers are responsible for packing and shipping their products directly to customers.

Commission conditions may vary depending on product category, seller policy, and EAT24 Shopping Mall approval.

Affiliates promote products through referral links or approved marketing methods and may receive commission when customers purchase through their promotion.

Content creators, marketers, website owners, bloggers, community leaders, and anyone interested in promoting products online may apply.